All Passenger comms & apps articles
-
ArticleThe Changi experience: Inside one of aviation’s most recognised brands
Singapore Changi Airport is evolving beyond operational excellence to position itself as a destination shaped by seamless connectivity, memorable passenger experiences and integrated marketing.
-
ReportThe Airport Leader’s Report 2026: Leading through the digital age
Access this FREE eReport offering insights on the challenges that airports are experiencing around the globe.
-
NewsMiami International Airport opens first Wait n Rest sleep rooms in North America
Miami International Airport launches luxury sleep rooms offering passengers private spaces to rest, work and recharge between flights.
-
NewsMalaysia Airports strengthens retail strategy under Visit Malaysia 2026 campaign
Malaysia Airports is expanding its ShopLAH campaign to boost tourism spending, enhance passenger experience and position airports as cultural gateways ahead of Visit Malaysia 2026.
-
Article
What is agentic AI and how will it impact airports?
What is agentic AI and how does it differ from other AI systems? International Airport Review explores its impact on airports and how it will transform operations.
-
NewsHong Kong International Airport recognised globally for customer experience innovation and seamless passenger services
HKIA has been named World’s Leading Airport for Customer Experience, highlighting its innovative technologies, fully automated services, and commitment to improving passenger journeys and connectivity.
-
NewsSalvador Bahia Airport becomes Brazil’s first to supply Sustainable Aviation Fuel for regular flights
Starting November, Salvador Bahia Airport supplies SAF for daily Gol and LATAM flights, reducing emissions and reinforcing Brazil’s commitment to sustainable aviation practices
-
News
Navi Mumbai International Airport opens with culture, hospitality and immersive experiences for passengers
Opening 25 December, NMIA combines food, lounges, transit hotel and immersive zones, redefining the airport journey with comfort, culture and personalised passenger experiences
-
NewsUnited Airlines launches new mobile app features to deliver personalised, real-time travel experiences
United has introduced new AI-powered mobile app features offering real-time boarding, lounge guidance, baggage tracking and personalised updates to improve confidence and efficiency for travellers.
-
ArticleHow Motional Digital Twins improve flow, efficiency and non-aero performance in airports
Kelly Watt, Programme Manager at Dallas Fort Worth Airport, examines how Motional Digital Twins provide real-time demand forecasting, congestion prediction, and dwell-time optimisation — unlocking measurable gains in operational efficiency and non-aeronautical revenue.
-
NewsEmirates partners with OpenAI to accelerate Artificial Intelligence adoption and transform future aviation operations
Emirates has launched a major collaboration with OpenAI to scale AI across its organisation, enhancing operations, strengthening innovation and redefining the future aviation experience.
-
NewsDigital transformation and innovation take centre stage on day one of International Airport Summit 2025
From digital transformation to sustainability and passenger experience, day one of IAS2025 showcased the airport sector’s most pressing challenges and boldest solutions.
-
NewsMobile ground crew app transforms airport operations across easyJet network
New solution delivers faster boarding, shorter queues, and more personal service across easyJet’s network
-
NewsInternational Airport Summit 2025 kicks off this week uniting global airport leaders
Industry leaders will gather in Berlin to explore the future of airport innovation, sustainability and passenger experience.
-
NewsPicture of the week: Changi Airport and Jewel celebrate festive season with Disney Cruise magic
This week’s Picture of the Week captures the enchanting 16-metre Disney Cruise Line-themed Christmas tree at Jewel Changi Airport, surrounded by Captain Mickey and Minnie topiaries and sparkling fairy lights, welcoming visitors to a magical year-end celebration.
-
Article
How should airports be appealing to Gen Z passengers?
International Airport Review’s recent webinar on Gen Z passengers explored how to engage this digitally native, socially conscious segment of passengers, featuring insights from Brussels, Copenhagen and Athens airports.
-
NewsPicture of the week: Changi Airport launches FlightSaver Assurance to reward travellers with vouchers for delayed departures
This week’s Picture of the Week features Changi Airport Group’s new FlightSaver Assurance, a Changi App feature that rewards passengers with e-vouchers when flights are delayed by three hours or more.
-
VideoLeveraging data and technology to deliver personalised CX | International Airport Summit '25 preview
In this International Airport Summit 2025 preview Gerri Sinclair discussed leveraging data and technology to deliver truly personalised passenger experiences.
-
NewsBirmingham Airport launches new AI-powered improvements to passenger experience
Birmingham Airport unveils a new AI-powered passenger experience programme, featuring real-time updates and a virtual assistant to enhance journey efficiency and independence.
-
NewsAeroporti di Roma introduces new AI Virtual Assistant
Aeroporti di Roma introduces a new AI-powered Virtual Assistant at Fiumicino Airport, offering real-time travel support, multilingual assistance, and a smoother passenger experience.